Terms & Conditions

These terms set out the terms and conditions on which we supply our products to you if you have ordered on our website for delivery to an address in the United States. Please read them carefully before you submit an order for products to us on our website and contact us if you have any questions or are unhappy or unclear about anything.

Trade/business customers: Please note that if you are a trade or business customer, these terms and conditions (including the specific terms where we refer to you) will apply to your purchase of products from us except where they conflict with any other agreement between us (e.g., if you have a trade account with us). For example, and without limitation, these terms and conditions will still apply to your use of our website and ownership of rights.

Introduction

Corston USA LLC is a limited liability company formed under the laws of Delaware (referred to as "we", "us", "our" or "Corston" in these terms and conditions). Further information about us and our products is available on our  website.

Orders

By submitting an order on our website for products to be delivered to an address in the United States you enter into a contract with us for the sale of those products on these terms and conditions. Each order for products you place with us on our website will be subject to a separate contract on these terms and conditions.

We will contact you to confirm that we've accepted your order (once payment is accepted) and again to confirm when your products are sent out to you. We may also contact you with order tracking details.

We always aim to keep our website up to date with expected availability dates for products that are out of stock. This means you can order out-of-stock products but may have to wait longer to receive the products. If you place an order for products that are both in stock and out of stock, we'll send the in-stock products separately and the out-of-stock products will be sent once they're available. We'll email you when out-of-stock products are available and are sent out to you.

Sometimes we reject or are unable to fulfil orders, for example, because a product is unexpectedly out of stock, because you are located outside of our delivery areas, or because the product was mispriced or incorrectly offered for sale by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.

Price and payment

The price of the products will be the price indicated on the order pages of our website when you placed your order, plus sales tax (if applicable) and the costs of delivery from our Chicago warehouse (which are calculated depending on order value).

We offer all our products on a payment-with-order basis. This means you must pay us when you order. We can take payment by all major credit and debit cards and by PayPal. We'll only accept your order if we receive the payment in full.

Trade/business customers: If you are a business or trade customer, we can send a pro forma invoice to you for payment - please contact us us for more information. If you're working with a professional, we'd recommend having them check the pro forma before payment.

Sending and receiving your products

We aim to send all orders quickly (usually within 24 hours of us accepting your order,  but this is not guaranteed) using a next-day delivery service or 2-5 day standard tracked service (such as UPS or FedEx).

We'll email you a link to track your delivery once your products are on their way. You might be asked to sign for receipt of your order, or the courier may use photo proof of delivery.

Please check the products as soon as possible after delivery. Unfortunately, we won't be responsible for any issues not reported to us within 30 days of delivery unless the products are defective or faulty in which case you may be entitled to a repair or replacement, or, if required by law, a refund (and in each case we shall be responsible for costs of collection or return from customers in the US).

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact us to end the contract and receive a refund for any products you have paid for, but not received.  

Cancellations and amending orders

To cancel your order please contact us within two (2) hours of purchase. If we haven't already sent the products out, we'll issue a full refund (including delivery charges) to the original payment method used to place your order. Your refund will be processed promptly, and within 14 days of cancellation.

If we've sent the products before you cancel your order, you can still request a refund by following our returns procedure (set out below) or by refusing the delivery when it arrives.

We're unable to amend orders once payment has been taken. If you need any further products, you'll need to order these separately.

Alternatively, if you cancel your order within two (2) hours of purchase you can then place a new order at your convenience.

Returns

You can return products within 60 days of the order date. Please pack any returned products in a fully re-saleable condition in the original undamaged packaging.

Please use the returns portal to start a return of products or contact us in respect of any issues with the products.

If you do not use the returns portal and choose to use your own method to return products, please be aware that we cannot take responsibility for any loss or damage to the products and we won't compensate or refund you for any extra costs or expenses that you incur in returning the products.

Please ensure that you return products in suitable and secure packaging so that they arrive safely, undamaged and in the same condition you received them.

Unless we agree otherwise (including where specified in these terms and conditions) and subject to your rights at law, you will be responsible for the cost of returning the products to us.

Your refund will be processed promptly, and within 14 days of the products being returned, but we may reduce or reject a refund altogether if you have used or damaged the products (including, without limitation, if damage occurs from you returning the products in unsuitable packaging) or if any of the products are missing.

Trade/business customers: Business or trade customers who have made a purchase using a Corston trade account must return products within 60 days of the order date. We charge a restocking fee of 10% of the value of the products that are returned to cover repolishing, inspecting and repackaging.

Installation and fitting

Some of our products are relatively simple to fit and can be done by anyone proficient at DIY. However, some products are more complex to install. You'll find instructions on our website, but we recommend using professional builders and electricians. Our electrical products must be installed by a licensed electrician in accordance with applicable laws and building codes. We disclaim all liability for damage or injury that occurs due to incorrect installation of our products.

If you're using a professional to install our products, please make sure you have received the products before you engage their services. We won't be liable for any charges or expenses you incur due to delivery delays.

Warranty and quality assurance

If you have any issues with our products, please contact us.

We honor our legal duty to provide you with products that are materially as described to you on our website and that meet all the requirements imposed by US law.

If you come across any material defects or faults with your products within the first year of use, we'll be sure to repair or replace them or, if required by law, refund you (and in each case we shall be responsible for costs of collection or return from customers in the US).

Of the three finishes we offer on our solid brass products, antique brass and polished nickel are both living finishes. This means there'll be some variation in color, texture and patina straight out of the box. We recommend ordering all products for your project together so they're as consistent as possible and age similarly. Please see the materials and finishes section of our website for more details.

We are both a product-focused and customer-focused business. We'll always do our best to make sure our product descriptions and specifications are as accurate as possible. The photos on our website provide a good representation of our products, however, colors and appearance may differ when viewing on-screen. We'd suggest ordering samples to get a real feel for our finishes.

Ending our contract with you

We can end our contract with you at any time if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

Legal responsibility

We may be responsible for losses you suffer caused by us breaking a contract between us unless the loss is unexpected or unforeseeable, caused by an event outside of our control (provided we have taken the steps required of us under these terms and conditions), avoidable (i.e., something you could have avoided by taking reasonable action, including following our reasonable instructions for use) or a business loss.

Website

To the extent allowed by law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on our website.

We do not guarantee that our website is free from viruses or defects. You are responsible for configuring your information technology, computer programs and platform to access our website site. You should use your own virus protection software.

Where our website contains links to other websites and resources provided by third parties (e.g., Pinterest and Instagram), these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those other websites or resources.

You shall not conduct, facilitate, authorize or permit any text or data mining or web scraping in relation to our website, its contents or any products or services provided via, or in relation to, our website for any purpose, including the development, training, fine-tuning or validation of AI systems or models.

We won't be liable to any person for any loss or damage which may arise from the use of our website, websites linked from our website, or any information contained in any of the materials on our website.

Ownership of rights

All rights (including intellectual property rights) in or to our website and its contents are owned by or licensed to us. Any use of (including linking to) our website or its contents, including copying or storing it or them, in whole or in part, other than for your own personal, non-commercial use is prohibited without our permission.

Corston® is a registered trademark at the UK Intellectual Property Office and the United States Patent and Trademark Office.

Personal data

How we use any personal data you give us is set out in our Privacy Policy  

Changes

We can always change a product to reflect changes in laws and regulatory requirements and to make minor technical adjustments and improvements and changes to prices.

We can also make other changes to the products or these terms and conditions but if we do so we'll notify you of the change, and you can contact us to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received.

We may, at any time and without notice, change or withdraw any products which are available on our website. Any changes made by us do not affect your right to receive products which you have ordered and paid for.

Resolving disputes with us

Please contact us and our customer service team will do their best to resolve any problems you have with us or our products.

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the American Arbitration Association through their website at www.adr.org. If you're not satisfied with the outcome, you can still go to court.

These terms and conditions are governed by and put together in accordance with Delaware law and wherever you live you can bring claims against us in the Delaware courts. We can claim against you in the courts of the State you live in.

Trade/business customers: Business or trade customers may only bring a claim against us in the Delaware courts.

Other important terms

We can transfer our contract with you, so that a different organization is responsible for supplying your products. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under our contract with you (or these terms and conditions) which is between you and us. Nobody else can enforce our contract with you and neither of us will need to ask anybody else to end or change it.

If a court or other authority decides that any terms of our contract with you (including these terms and conditions) are unlawful, invalid or unenforceable, the rest of the terms of our contract with you will continue to apply.

If we delay in enforcing any term of our contract with you (including these terms and conditions), we can still enforce it later.  

ALL RIGHTS RESERVED.

Corston USA LLC. ©2025 All rights reserved.